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Kaspersky bezeichnete es als Malware (Internet sagt Trojaner), desinfizierte und löschte angeblich. Some services that are not included in Standard Support may be offered as part of paid services.Nachdem ich mir kürzlich seit Äonen das erste Mal wieder eine Bezahlantivirensoftware gekauft habe (Kaspersky), nach jahrelanger Nutzung von Antivir und Co., wurde da bei einem Komplettscan sofort etwas gefunden: HEUR: und noch ein zweites Objekt.

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b) A valid License is required for support of all commercial Software for small, medium and large businesses.

a) All commercial and freemium Software for home and mobile devices is supported regardless of the License status.

Kaspersky provides Support under the following conditions: The problem arose due to incorrect use or disregard of instructions provided by Kaspersky Technical Support or Kaspersky documentation.

The User is unable or refuses to provide Kaspersky Technical Support with the information that is required to reproduce, analyze, and fix the specific problem.

Software interruptions are caused by incompatible versions of platform-specific software. Software interruptions are caused by hardware issues. Kaspersky Software is installed in a mixed environment together with other incompatible applications. Installation is performed on an infected device. Kaspersky does not guarantee successful installation, stable Software operation, and resolution of problems in the following cases: Software version is no longer supported (support renewal can be bought upon request) Hardware and/or platform-specific software does not meet the minimum system requirements for Software. Kaspersky does not provide Support in the following cases: Analysis and investigation of the causes of incidents resulting from malware infection (can be bought as an additional service within Kaspersky Incident Response). Analysis and provision of an official opinion on causes of a technical error

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Demonstration, deployment, and configuration of Software (can be bought as an additional service within Kaspersky Professional Services) Configuring and checking Software performance by Technical Support specialists and advice on configuring network security (can be bought as an additional service within Kaspersky Professional Services) Integration of Kaspersky Software with third-party software Use of third-party patches for operating systems and applications to fix vulnerabilities Questions regarding third-party applications and/or operating systems Assisting a User on the phone or via web chat while collecting data for analysis and/or application of recommendations Onsite Support and Remote Support sessions (can be bought as an additional service within Kaspersky Professional Services) Disinfection of computers infected with malware (including mitigation of the effects of such infection) by Technical Support specialists Improving performance of and configuring a User's device Development of new Software functionality at the request of a User Standard Support does not include the following:

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c) How to use online services: My Kaspersky or CompanyAccount.

For example, user guides and training materials.

b) Where to find information about the Software.

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a) How and where to download the Software.

Consultations on the following questions: Assistance with recovering information about a lost or damaged license (if possible)

c) Recommendations for disinfection of computers infected with malware.

Processing requests related to software malfunction and regular database updates Obligations to respond within a fixed period of time can only be offered as part of paid services.įor some Software, Support terms and conditions may differ from the standard ones. Kaspersky Technical Support makes every effort to provide quality support within reasonable time, depending on the nature of the request.